Terms and Conditions

Last updated: June 7, 2025

Welcome to PrimeSoko! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using PrimeSoko, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services Description

PrimeSoko provides an e-commerce platform and related services to businesses in Kenya, including but not limited to:

• Online store creation and management
• Integrated logistics and shipping solutions
• Bulk SMS marketing tools
• Secure payment gateway integrations (including M-Pesa)
• Domain registration and hosting services
• Business management tools and automation features

2. Acceptance of Terms

By registering for, accessing, or using the PrimeSoko services, you signify your irrevocable acceptance of these Terms. These Terms constitute a legal agreement between you and PrimeSoko.

3. User Accounts

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree to provide accurate, current, and complete information during the registration process.

4. Payments & Billing

• Details regarding service fees, billing cycles, and payment methods (e.g., M-Pesa, card payments) will be provided separately upon subscription to specific services.
• All payments are non-refundable unless otherwise stated in a separate service agreement.

5. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of PrimeSoko and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PrimeSoko.

6. Limitation of Liability

In no event shall PrimeSoko, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any new terms take effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

9. Contact Us

If you have any questions about these Terms, please contact us:

• By phone: 0714 090 905
• By email: info@primesoko.com